Pre-Booking
Turn website visitors into guests with AI-powered chat. Handle calls and messages 24/7 with human-like responses.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"
Pre-stay
Send welcome message before arrival and connect guests to the front desk 24/7.
“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”
In-stay
Catch issues while they are fixable and seize the opportunity to make an OK stay great.
“How would you rate your stay so far on a scale of 1 to 5 stars?”
Post-stay
Identify happy guests who can help improve your guest reputation.
“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”
Integrated Guest Messaging Solution
Guest and Staff messaging in one place -- your staff can communicate among themselves as well as directly with guests, all in one place. Omnichannel, multi-media guest messaging.
Hotel Guest Texting/SMS Automation
Put Guest Messaging on auto-pilot with pre-scheduled routine text messages during Pre-Stay, In-Stay, and Post-Stay.
AI Assistant for Hotel Guest Messaging
Automate guest responses by providing a library of FAQs. And let HelloShift Assistant respond directly based on AI based intent detection.
Win Hotel Guest Loyalty with Guest Preferences
To reward the loyalty of returning guests, remember their preferences from their previous visits and surprise them. A day prior to the guest arrival, HelloShift automatically creates a task for the Front Desk to take care of the guest preferences.
Hotel Reviews Based on Guest Surveys
Catch unhappy guests and do guest recovery with In-Stay surveys. The poor survey results are automatically escalated to management in real-time. For other results, pick one of the many review strategies for automatic review collection. And increase the chances of guests actually leaving reviews by using the review dashboard that you can customize with your logo, colors, and brand.
