AI-Powered Guest Messaging for Hotels

Make every guest feel like a VIP—before, during, and after their stay. HelloShift Guest Messaging transforms hotel communication, letting you connect with guests instantly and personally, while freeing your staff to focus on what matters most.

  • Reach guests instantly via SMS, text, and chat—no app download needed
  • Automate pre-stay, in-stay, and post-stay messages to save staff time
  • Deliver timely, personalized communication that boosts satisfaction
  • AI-powered responses handle common questions 24/7
  • Seamless PMS integration for hands-off operation
  • Collect feedback and reviews automatically to improve your reputation

Pre-Booking

Turn website visitors into guests with AI-powered chat. Handle calls and messages 24/7 with human-like responses.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"

Pre-stay

Send welcome message before arrival and connect guests to the front desk 24/7.
"We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in."

In-stay

Catch issues while they are fixable and seize the opportunity to make an OK stay great.
"How would you rate your stay so far on a scale of 1 to 5 stars?"

Post-stay

Identify happy guests who can help improve your guest reputation.
"Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!"

Guest Messaging App

Integrated Guest Messaging Solution

Keep all guest and staff conversations in one unified inbox. HelloShift supports omnichannel, multimedia messaging—so your team can chat with guests and each other, all in one place.
Guest Messaging Solution Automation

Hotel Guest Texting/SMS Automation

Put Guest Messaging on auto-pilot with pre-scheduled routine text messages during Pre-Stay, In-Stay, and Post-Stay.
AI Assistant for Hotel Guest Communication Platform

AI Assistant for Hotel Guest Messaging

Automate guest responses by providing a library of FAQs. And let HelloShift Assistant respond directly based on AI based intent detection.
Hotel Guest Loyalty via their Preferences

Win Hotel Guest Loyalty with Guest Preferences

To reward the loyalty of returning guests, remember their preferences from their previous visits and surprise them. A day prior to the guest arrival, HelloShift automatically creates a task for the Front Desk to take care of the guest preferences.
Hotel Review Dashboard Guest Survey

Hotel Reviews Based on Guest Surveys

Catch unhappy guests and do guest recovery with In-Stay surveys. The poor survey results are automatically escalated to management in real-time. For other results, pick one of the many review strategies for automatic review collection. And increase the chances of guests actually leaving reviews by using the review dashboard that you can customize with your logo, colors, and brand.

“ Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check-in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond. ”

Elizabeth Brooke, Owner, The Provincetown Hotel at Gabriel’s

Case Studies & Guest Messaging Articles

From Manual to Digital: The Journey of Columbia Hospitality with HelloShift
How to Write a Perfect Welcome Message for Your Guests (With Examples)
How to Write a “Thank You for Booking With Us” Message to Your Guests

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HelloShift is cloud-based and works across web, iOS, & Android apps.

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