We're here to make HelloShift work for you - whatever that takes!
HelloShift is loved by all types of accommodations -- boutiques, independent hotels, motels, brands, resorts, and vacation rentals. Our customers' testimonials are the best social proof we can get!
SEO Manager
Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;) We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.
FRONT DESK AGENT
IVE NEVER HEARD OF HELLOSHIFT UNTIL I STATED WORKING FOR MY HOTEL, AND I LOVE IT. THERE ARE MANY GREAT THINGS ABOUT IT BUT THE BEST THING IS THE ABILITY TO COMMUNICATE BETWEEN STAFF, MANAGEMENT, AND OUR GUESTS. 10/10 WOULD RECOMMEND FOR ANY BUSINESS WHO WANT TO GET AWAY FROM BORING EMAILS. EASY TO USE, NOT TOO MUCH IN YOUR FACE, GUESTS LOVE IT, AND SO DOES OUR TEAM.
Sales & Marketing Manager
This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.
Guest Services & Account Manager
The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.
Assistant General Manager
Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly. This software helps communication across all shifts and let's everyone from ownership to staff be on the same page.
Front Office Supervisor
The ease of using it as a beginner. I learned it very quickly. The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk. I really enjoy the mention of certain employees to give direct messages.
Front Desk Supervisor
I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds. This program is easy to use and very customizable.
Lodging Manager
Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience. HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was 'How could we not?' This simple tool has been a game changer for us.
Group Sales Manager
Love that there is an app and I am able to access it remotely even when I am not at work.
Reservations Manager
You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave
Front Desk
It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!
Operations Manager
Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful. Templates are created to message guests pre and post visits. It also creates a database of guests by so doing.
guest services
Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again. very easy
Owner
We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker. It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.
Front Desk Agent
It's a really useful tool. I can just scan through the pages on my way to work and I would already know what to expect and how things are going even before I start my shift. It lets you create tasks with a date and time reminder so you'll get a red notice when something is due and need your attention. You can also add different colleagues and departments involved with the task or issues.
Guest Services Agent
It has been a great experience! You can tag specific people or departments
Asst. General Manager
The team to guest texting ability has been a huge hit. Tasks and notes for in-house tickets work well.
Front Desk
Texting the guest is, conveninent. A lot of guest rather get a text than a call
Front Desk
This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it. It is real time.
Guest Service Ambassador
Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there. convenience. ease of communication
The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book! The search
General Manager
We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM Documentation on activity & issues.
Guest Services Manager
The ability to communicate efficiently with my team and our guests. This is a great app for communing with my team members and my guests. I can type in a note from my desk top or cell phone when I'm on the floors.
Front Office mananger
we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on. I can see what is going on when i am at home
guest services
This program works great for front staff, housekeeping, maintenance and management. Very functional and easy to log in away from work. Easy access
Front Eesk
We used to have to write everything by hand on a journal book, With this software its very easy to use and very convenient too. It easy to use.
Frontdesk manager
housekeeping and front desk HelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff.
Asst. General Manager
This is an awesome tool for hotel operations, it can be used by all departments, useful, efficient in so many ways including guest service.
Front Desk Agent
I couldn't believe so many of my new colleagues haven't heard of Helloshift. It's one of the most useful tools for our front desk team
Front Office Manager
I use it everyday and it is such a necessity in my life now. It is such an easy way to communicate throughout departments.
We can get messages all over the hotel to any em,employee in seconds !! LOVE IT!! Especially for small things like late checkouts or early departures for housekeeping . Makes Maintenance issuers easy to track as well. Easy and convient
frontdesk
hello shift is a good way to keep in touch with coworkers and guests that are staying at the hotel. Also its good for the employees to see the reviews left from guests about their stay. you can be updated about the hotel
Front Desk Lead
HelloShift is a great tool to communicate and be efficient in the workplace....Love IT! So happy my company introduces the team to HelloShift Make communicating with team members easy.
Night Auditor
I have been using this system for almost a year and is been great. We got rid of our daily journals. And communication has been much better as s team. Everything.
Front Desk Agent
This has made communicating with other coworkers infinitely easier and much more organized. Also the mobile app is excellent at letting me know what is happening at work before I get there! Very organized and easy to access
General Manager
Better communication between departments Ease of use and mobile capability. Our entire staff is able to stay connected whether or not they are physically at the hotel. The communication between departments has led to better guest experiences.
I love this application!!!! It has made my entire experience as an employee of IHG better....with this application installed on my phone I am able to make maintenance work request for a specific room while I am in the room cleaning it, which in turn is most often fixed BEFORE I am even finished cleaning the room! This allows the rooms to stay up to date with maintenance issues instead them being addressed the next day. I also like this application when I am working the front desk because I am able to track any extra add on's to guest rooms such as towels, roll-away beds and pillows. It also is great for communicating last minute late check request to housekeeping staff.
General Manager
This program has helped us fine tune our operations. The HelloShift team listens to our needs and helps make changes on an on going basis. Great tool for any hotel! Helps keep operations at your fingertips.
front Desk
I love using this. It is so easy and convenient!!! I love how easy it is to get in contact with people I love easy and fast it is. I love being able to communicate without picking up the phone! It makes the job easier.
front desk manager
This is was better than using a log book to communicate with our whole staff. With the log book it was up to the front desk to explain everything to each department. but with Helloshift we are all on the same page and we are all accountable for our jobs and tasks assigned to us keeps everyone on the same page with happening on our property.
Front Desk Agent.
I have had no complaints with the product. It actually has been beneficial to the hotel. Its a great way to communicate with each other. It seems very user friendly.
So far it's made our staff more accountable and it's pretty easy to use to look back at previous issues and if they keep happening in the same room. It even goes as far back as last year so that's definitely a plus. Tasks as also been a lifesaver when you can't be in the office and need to inform or remind your staff of special events.
HelloShift has helped each dept communicate much better. Every dept is always informed about the day to day business. If there is a new policy, memo or whatever, I know I can trust HelloShift to inform everyone and not get the answer of 'No one told me' (which, I'm sure that a lot of managers can relate)
Program is great for what it is. Id like to see a function added to build contracts and BEO's in the system. as a basic CRM, it works but I come from using Sales Pro and have been spoiled. Ease of use
Front Desk
I was a bit unsure about using HelloShift at first. However, because it is similar to social media networks, I found it easy to use! Also, it assists us in making sure my colleagues do their job!
This was introduce to us a while back and ever since we love it so much that we been using it now for over a year now. Totally awesome platform and they best part is that it is available on mobile.
Our hotel has been using HelloShift for a year, and the tool has been of great help. It makes easier the proper functions of the hotel and the communication.
Frontdesk manager
we are using its nice and easy to use.we can easily assign task.guest review and so on that that keep my employees to provide service.
Easy to use ,this system is able to put a favorite photo ,let's do not need to explain it . high resolution photos a little hope.
its like facebook:) but only for employees. I'm able to communicate with other employees on the property that are not close by.
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day workings.
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super easy
- Being able to reach guests directly and quickly! - That is integrates with our OS nicely! - Automatically stored info!
I like that HelloShift Prevents any potential issues with upcoming reservations. Guests feel important and that their needs are being met.
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
Personable- there is always someone there to answer the questions or solve problems in a rather quick time frame. * Reliable- makes communicating with staff as well as customers an ease and the notification allows that we never miss a chat. *Accessibility- being a web service we are not limited by where we can access the app. nor are we limited by what we can do. from communicating over web to communicating via SMS. one feature that is great is the fact that we can send files for customers and co workers.
Hello shift is very simple and straightforward it's easy to navigate due to the simple layout. I never experience any issues it's a great tool to keep us updated as a team.
Great cross-shift communicator - private messages and tasks very useful - app well designed - Very user friendly and a lot of the tools help out, even if not used every single day. -I love the reviews being posted on there!
Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.
Ease of set up and if you have a dependable wifi network, it works great. Also, being able to use on phones is great because with youth, they love to use their phones :)
Minimize face to face contact with guest and staff -Quick way to send & receive messages -It can be downloaded to my phone as an App so I can monitor/ respond when necessary.
I like HelloShift because it: 1. Allows us to quickly interact with staff in house but, 2. allows us to communicate with guests directly before they arrive
Everyone is informed and can respond or complete the task once it's sent and I like that you can direct it to an individual
Its easy to use and easy to communicate, well done on creating this app. Couldnt do without it.amazing platform. Kudos
This is a great tool for hotels. The communication is second to none. As a manager I get alerts on my phone, there is also an app you can check which is easy to use. Guest messaging is also very helpful for guests request and other inquiries. I have worked with other systems throughout my 14 year career and HelloShift is most certainly above the rest. If you do not have it yet make sure to get it as it will help better you hotel and staffs' communication.
Being able to see who is on the schedule and if anyone is approaching overtime. Being able to request shifts
This software makes it very simple to pass on information daily. This software improves communication between the staff & housekeeping staff. It also makes passing information from shift to shift super simple.
Easy to keep up with guest request getting them what they need in a timely manner seeing a smile on their faces
Communication has been a weakness for us, Hello Shift is turning it into a strength. We have only been using it for less than a week, and It has been revolutionary. My staff has become believers and they love finding new ways to use it. Things have been running a lot smoother sense we implemented it. Cant wait to see where we are a year from now.
Helloshift is a great feature to have in the work place allowing instant communication with each other and helps complete daily task.
I definitely like the layout of the webpage, it makes my job a lot easier with the wiki page built into the system. I love the modern appeal of the site as well, being able to message guests personalizes the stay and makes them feel more welcome and at home. The site allows me to navigate the inventory of the hotel which makes it easier to keep track of things as well as adding new inventory.
self-explanatory , very convenient for what we use it for. I like how we can keep in contact with guests
Lets everybody know what has happened during a guest stay. While in house or of any concerns that needs to be addressed
I like that we can text to the guest. When I call a guest and their voicemail is full a quick message to the guest is very convenient.
Its easy to note issues with rooms and requests such as housekeeping. love how all employees have there own account to use.
Our guests appreciate the contact free way of using guest messaging. Our staff are all on the same page, using the app. We do not have to chase housekeepers on different floors for each room cleaning change. We feel we are a much more efficient team than we were before adopting HelloShift.
We love using helloshift for our everyday routines here at a major hotel. When guests need anything or there are any maintenance issues, just 1 post on helloshift and all the issues are resolved. No more using walkie talkies or trying to hunt down employees, now just make a post and assign it the correct department!
Helloshift is an excellent tool at helping staff coordinate various tasks that need to be done. It helps you organize your departments to ensure details are not lost in crossover. It also is effective at cross department coordination that eliminates the need for tedious and time consuming meetings. It's checklist feature is also extremely helpful for staff to stay organized by using the '@', you can tag different team members and entire departments! For more sensitive issues, the private channels are also very nice, especially if the topic is important and not time sensitive (for team members who are not there). The integrated text messaging, task maker, and review links are all extremely effective and user friendly features and help this product standout amongst other competitors. The service is clean and has tech support if you ever do have a question about functionality.
We use this platform for guests who are staying with us as well as potential guests over the web. I really like this service because it is a comfortable way to communicate with the guests who are currently staying with us so we can fulfill their needs and allows us to offer a contactless check-out. It also allows people to ask us specific quests by simply texting us and we don't have to answer the phone for those easy questions. Hello shift uses a nice bell to notify us when there is a new message and when a message has been answered.
Hello shift is an easy way to do your daily task and pass shift notes to each staff member. I look that we CAN CONTACT GUEST ON A PERSONAL LEVEL THEY LOVE IT.
We have used HelloShift for a number of years now and it works flawlessly across several platforms and devices. It is easy to install on a smartphone and the portability is awesome. Our employees stay informed and responses are immediate. This software has eliminated our prior communication issues. We are now trying the 'text a guest' application and it is well received by our guests and has prevented problems down the line.
I like that you can tag people and marked items as read. I think that is a neat feature. The website allows for great communication to happen between all shifts and management. No spiral notebooks needed all the notes you can get can be put into helloshift. With this website every shift is able to have a smooth shift transition. To me personally that is a big deal. I have had to deal with spiral notebooks in the past and using messaging apps to communicate with staff members. However, when you use a spiral notebook, you only have access to your notes when you are at work. If you use a messaging app you are constantly being blown up with messages during your evenings off or even on off days / vacation days. With HelloShift that is no longer an issue. I can access HelloShift whenever it is convenient to me. I personally like to read all my notes in the morning before I get to work with a cup of coffee, but I also do not want to be bothered during my days off or when I am on vacation. HelloShift makes it convenient to stay in touch when it is convenient to you. That to me is a huge thumbs up! HelloShift can allow people to have a life away from work while also staying updated when it is convenient for them. It can not get much better than that in my experience I really like what HelloShift has to offer and I am confident that it can met any hotels/companies needs. I would recommend HelloShift to everyone.
it's very easy & fast to use! - It can be used by many departments like housekeeping, front desk, maintenance, etc. - I like how you can message the guests for anything if you want to let them know about their room being ready, if they left any items in their room, parking, check in & check out time. - This makes communication easy with others, if something is wrong, we can add a note for them to see. - This software doesn't have that many glitches which is great! - It saved all of our information even from years ago. This reminds me of Facebook.
I am able to assign tasks to my staff whether it be, front desk notes for the shift change or a maintenance emergency that needs to be resolved right way. I also enjoy the direct messaging feature so staff and management can be on the same page for guest service and relations. HelloShift keeps everything streamlined.
I can communicate with anyone on staff instantly and efferently. Also used a a paper trail to keep track of discrepancies or learning moments.
The team to guest text interface is awesome. Tasks and tickets are easily organized via tags. Reports flow nicely. Team members pick up the system well.
I love how easy it is to customize everything down to the smallest details. Whenever an issue arises I am able to message them and get an immediate response and normally they fix my problem within minutes. We use Helloshift for everything we do on our property. We have checklist for our front desk to follow during their shifts and ones for the whole team to follow for the week. We store any information that the front desk might need in the 'wiki' on Helloshift so they have access to the needed info at any time. We also use this program as an end of shift information pass down. We just post on the main feed what happened on our shift and any important info they might need and then all the other shifts are able to stay up to date on all of the happenings.
Solve guest complaints Deliver information fast among team members in various departments It's also gives feedback about guests reviews on TripAdvisor It's conveys private messages as well You can also get notify when a member or team drop a task or comment. Hello shift has an app with is awesome, the mobile app works with your phones or apple watches, which is awesome, you can be anywhere and get notify about the situation of things happening in the hotel, because of this nice features management can view all and sundry from home even on their days off, in a way it helps to micro manage Yh hotel
Ease of communicating with guests Reduced check-in time Reduced frequent visiting or calls to guest's rooms Record keeping on reported issues by other department
We have raised our problem solving in our guest scores by 50% in 2019. Our guests love the messaging feature. We also log all guest calls for tracking purposes.
-It is a great way to keep in contact with other employees about room issue. We have a hotel with 171 rooms so its great to be able to reach the staff so quickly and be able to communicate with them. -Its very helpful to be able to quickly look back at a guest issue and make sure that it has been addressed or not. If it has not been addressed i love that we can put an alert on the post to let them know its overdue.
The design of the wall makes the interface easy to use and to teach to our staff. The links are intuitive. The ability to store documents is a plus. If you want to step up your ability to easily communicate with both staff and guests, HelloShift is the best tool to do this on the market. I have been a hotelier for 40 years and HelloShift transformed the way I do business. It has become an essential component for me to be able operate seamlessly and efficiently in all areas of my establishment which ultimately improves my bottom line.
What I like at the most is you can post a task and you can give a follow up in the same site.
The seamless integration between Hello-shift and our PMS system saves a great deal of valuable time by allowing us to broadcast text messages to an entire group of arrivals or departures with ease.
It's an awesome one to contact everyone if they aren't around! - Its easy to be able to remind people to do things when they need to be done.
receiving tasks and property updates while away from property. the ease of setting tasks and dead lines for others as they arise without more paperwork.
The refresh option & quickness of response. It is nice to be able to 'instant message' guests.
* Easy communication platform for staff to use * Unlike log books or radios, there is a historical record of the communication * Easy access from multiple sources
see an increase in communication flow between the different departments of the Hotel
Our guests are impressed by the guest engagement feature and pre-arrival text to notify us for any special requests. Streamlines communication not only internally but with guests as well. (updated review) Review on 1/17/2018: HelloShift has allowed us to streamline and add accountability around our communication. The built in sales CRM ensures the sales department stays connected as well and no business falls through the cracks. Ultimately we've found we are responding to guest requests faster and more accurately, resulting in improved reputation.
It is just all around a wonderful program to use. Helloshift is very easy and understandable. I have been using it for about a month
Hello shift has brought a big improvement to out customer service skills here at the hotel, t he text messaging app is great, and guest are loving it!
HelloShift has allowed our hotel to communicate more effectively! The convenience of being able to communicate with guests, and resolve guest issues so quickly.
-user friendly -great communication platform -when you have questions, customer service staff is friendly and wonderful.
HelloShift allows are staff to communicate with one another across several departments and when working in different areas of the hotel. This open line of communication has created a more efficient work environment.
Very easy to communicate between departments -Love how easy it is to understand helloshift -Super user friendly -Very convenient
-It allows for effortless and immediate communication between departments and inter departmentally. - Due to its' modern design, training to use the product is usually easy and does not require much time.
This product is easy to learn and use. There is a vast improvement in communication between our departments. The use of assigning tasks to entire departments sets this software apart from others in the industry.
Quick, live communication to help managers and staff stay connected when they are not on property. Great tool for problem resolution with guests or for guests to communicate requests while at work. (updated review) (Initial review 1/17/2018) Very responsive to your specific needs. No software is perfect, but being able to get in touch with the developers to help with hotel specific issues is great.
If I enter the information and shedule follow up calls it really helps me to stay on top.
Being able to communicate effectively and efficiently with my coworkers in real time. This is great when we have to convey messages between departments when a Guest has a request or issue and are not able to leave our stations or locate one another.
I love it! -Super easy to use, and a tool of communication to both our guests and fellow employees. -Solves guest requests and questions very fast.
I have been using helloshift for more than a year now at my job. What I like about this site is that, it is so much easier to communicate to our guest's requests and questions by texting them. I also love that all our hotel department have access to it and we can easily reach out to one another especially on a busy season without leaving the desk or looking for them somewhere. You can also use helloshift either on your phone or computer which is so convenient.
I enjoy that we get to have one on one communication with our guests and coworkers. It makes it so convenient to be able to have that direct line of communication.
It is great to be able to text with our guest, it really saves time. I also love that we can communicate with the office/front desk staff without having to leave post it notes everywhere. I love the feeling of checking off all of the daily to-do list boxes and knowing I've done everything I needed to for the day. I want a personal/family version of HelloShift!!
Great communication tool for Hotel Staff and guests! User friendly! The incoming notification is good. Here are a few of the plus's :) - You can text in house guests events and or updated information about the hotel i.e. brunch, rooftop drink specials... - Snip bits are great this saves on response time to reoccurring questions that guest have.
It makes communication with other departments in the hotel easy. As a front desk employee, I can quietly communicate with maintenance or housekeeping without having to talk aloud about an issue in front of guests.
Easy To Respond and send quick notes. I like being able to tag things that auto-populate.
* Great communication tool for us as employees * Love the option to create tasks and keep track of them
The set out of Helloshift is great. Very simple and easy guide with all the information you need to know about Mews.
What I like the most is that I can communicate with the team at anytime by sending a Helloshift message.
I like that it has a simple yet effective design making it feel like a social media page. It also helps communication throughout our hotel. I like the social media design to it and it also makes communication easier throughout our hotel
We can do live chat with guests! Very handy and personalized tool for our hotel.
The customer service and response time of such is phenomenal, and the product continues to improve with input.
The software is extremely easy to use. We like it because we can post schedules, put procedures in the wiki, and put up coming guest requests in the system.
We are able to stay in constant communication with our guest. We are able to get ahead of problem and correct them before the guest checks out rather than read about them after the fact. We are able to communicate with more people that might not say something out loud but would on a text message.
I like helloshift because it makes communication with the staff and with our guests at our hotel a breeze. I love how people can comment back to you and guests tell us their needs and I am easily accessible to any and all of our guests for requests!
Posting for the work staff to all know of something about guests or room is very handy. I enjoy the private message function as well, the mark as read buttons are pretty cool as well. I like having the texting option as well, to quickly contact the front desk.
Excellent! The ability to quickly communicate with our guests, as well as our coworkers.
HelloShift is a wonderful communication tool between employees on different shifts. This website makes it possible for information to be passed along very easy and accurately. Every time an employee logs on, they get to see & communicate with other employees about all the information that was left. Highly recommend for any business.
This is how we maintain communications with any updates or information we need to know about any guest or reservation.
Casual conversations with guests providing them efficient service that is effortless!
Hello, I really enjoy that we can easily connect with for simple things. This takes the hassle of them having to come to the front desk or make a call. With Helloshift they are allowed to take the hotel with them on the go.
It's a good tool to keep all of the staff informed of different things that happen at work.
It makes it so easy to connect with our hotel guests before they ever make in onsite. Very personable for businesses to use, love that it customizes the texts with our team members names
This is the best Software to use for communication. It makes communication between departments easy and instant. I believe without HelloShift our communication level would plunge. I have never had an issue like not being able to connect or the site being down. Any company that genuinely cares about excellent customer service could benefit from HelloShift. It is also discreet. Not out in the open like a walkie talkie. No more code browns to Maintenance for everyone to hear. We tried another company and found HelloShift to be the best.
Great tool for communication between departments. Similar to our log book however, not everyone sees the book all the time. One central location for everyone to view anything from guest needs to maintenance issues to housekeeping changes
-Helloshift just makes communication in every department better, reliable and on spot! -I love how you can set the start/end date in each task to remind the staff and department for accurate and convenient service. -Helloshift is an amazing tool to have in a hotel industry, organization and companies! It values the communication of every person in their field.
It replaces our need for radios and makes communication across all departments easier and more efficient. The support staff is amazing at HelloShift, they will help find solutions for your specific property. Great customer service!!!
I like the real-time chatting availability, being able to communicate with guests in real-time
It makes it easier to communicate with different departments when working opposite shifts. It also makes it easy to ensure that tasks get done in a timely manner.
I am a GM at one of the Wyndham properties, my staff and I use Helloshift now for a couple years. I have had no problem with it since we downloaded it in our phones or computers. I give it a 5 star due to HelloShift being so reliable anywhere you are, home, work, or away from home and how fast it sends the updates. I am really happy with it. Thank you and hope to have it for a really long time.
Easy to use ....works anywhere ....Great way to communicate with hotel guests through our website....we love the wiki for posting schedules and employee forums. Usage: Daily Customer for: 3+ years Advice to others: Give it a try it's the right price and it works great
HelloShift software by itself is an amazing software that truly helps us be more efficient and effective as a team (while having fun) and is bar to none to provide guest/staff interaction. But, on top of all that what makes HelloShift Team so incredible is their ability to listen, customize, and implement new features exactly how we envisioned! Usage: Weekly Customer Since: 2015
This software makes communication so quick and efficient between departments. The ability to leave a detailed message to anyone on property is a much needed tool and the format is much easier than email for quick messages.
Hello Shift gives me an easy resource to communication a message to my staff, staff departments and guests by a simply text. It allows everyone to receive one accurate message, keeping everyone on the 'same page' and in the know at all times.
They give us the support and conceptual input to both leverage the software's capabilities and to use it in creative ways that help drive our prime metrics.
Great communication hub for our Front Desk Dept. at the hotel. Easy to use, very efficient and and task section is very helpful as well.
It is a fantastic Software that is easy to use and great at communicating with our staff regarding guest issues, needs, and complaints. I have been using this product for 2 years and definitely enjoy it's ease of use and ability to tag other team members so they can be updated on what is going on in the hotel while they are away. i also like that you can note sales opportunities.
Essential for communication in all departments. Also great for keeping track of guest lost and found items.
This has been a great communication tool for all our hotel staff. It has allowed us to help more affectively run our property.
Wonderful real-time interaction with staff and guests when management is not on property. We are able to get an issue resolved quickly and make the guests happier. We have rolled this out with all of our properties and every one is THRILLED at how easy Helloshift is to use and be able to relay information quickly to maintenance and housekeeping
- Keeps everyone on the same page - Great way to set reminders for tasks that need to be done weekly or monthly (I wish I had this for my home)
I like most is that we can chat with guest. I enjoy the fast communication.
Helps me communicating with other departments, and helps me being aware of problems to encounter on my shift.
The benefits that i like about using hello shift is the communication with staff and managers - we can keep track of incoming packages for guest and see when they have been picked up by the guest - We can make Hash tags that pertain to certain departments _ we can assign task to certain departments as well.
It enables the departments to have access to one another at will. This creates efficiency, and provides a viable and referable method of communication.
Having staff working in all areas of the hotel HELLO SHIFT has stopped the running down to locate staff. We can report problems in real time and get them fixed immediately. I appreciate the instant response in communication. ____ Prior review left by user: * I am the hotel Manager so I get real time updates on everything, this is awesome when I can instantly direct the staff on how to handle issues at the time *Utilizing different tabs, so easy to stay on top of up coming things and passing on important info to the team all at one time
- Hashtags make it easier for people to find certain posts - Like how it's easy to use Review updated 12/19/18: Helloshift is a great tool to communicate important things to the rest of our front desk team. (Review updated Initial Review 1/30/18: HelloShift hashtag option is great for easy search Easy to look for stuff. Very convenient for a lot of things. I like the hashtag options and the option to tag people.
- Helps keep different departments more 'on the same page' - Being able to use the '@' and '#' symbols to tag certain rooms, departments, or people.
I really enjoy being able to have consistent communication with all departments, it allows for a smooth operation of all departments!
I like the communication that all staff can have through this website. It allows me to be able to be reached without having to run to the other end of the property to talk to someone.
Very easy to get things communicated and coordinated throughout the hotel!
I like HelloShift because working in the hotel industry, we get to communicate with all departments such as housekeeping, maintenance, etc. with such ease and efficiency.
HelloShift keeps everyone on the same page, with the same message and in the know at all times!
This is a very convenient way to communicate with guests! It also helps guests communicate with the guest services team as well.
* I enjoy the convenience of being able to communicate with upcoming, arriving and departing guests. It makes the entire experience very personal and allows me to anticipate the needs of a specific guest based on how they interact with me.
This hospitality tool is one of the best functioning and most efficient I have ever come across. Great service from HelloShift professionals. I also appreciate how it is updated and has many wonderful features.
Response times to questions/concerns and for help is most important. Hello Shift support is quick, efficient and they are involved. Being able to 'text' msg our guests prior/during/after their stay is the next big thing... their system allows us to keep up & keep in touch with our guests.
easy to communicate, and easy to use too. And tagging function is very helpful, especially for houseman and maintenance to keep on track their work
Very easy to use and makes working with team members very simple. I also like the way tasks can be completed.
I like the ease of use when checking in on my daily tasks and repair notices I get throughout my day. Has been a very helpful tool.
HelloShift is very user friendly. Its easy and fast to respond to our guests. We can easily serve give better service to our guests.
I am able to communicate with my team members through Helloshift at any time of the day.
- Being able to communicate with guest via text - Simple to use - Task section is a must for us. Helps us stay organized and good for reminders.
The most interesting thing about hello shift is that you can communicate with all the staffs and let them know whats going on in hotel even tho they are at home.
It is a very simple yet effective tool for communicating among co-workers without having to use my own cell phone's text messaging. Helpful!
It is extremely user friendly It has cut down the need to have a radio I like the reporting functionality
I enjoy that I'm able to communicate with the guests as well as my coworkers to improve everybody's experience.
Ease of Use. Organization, the Hashtags, the notifications, the refresh rate
Our staff loves helloshift! It provides instant communication between staff members and the reporting function allows management to see reoccurring issues quickly.
Since it's initial introduction at my property, we have been able to collectively solve guest issues and communicate better among all departments. Their platform allows for ease of operation, and looks similar to that of Facebook, so makes it more fun for my associates to navigate. You can use the # symbol to track redundancies, tag team members, and quickly put to rest any issues to avoid any future guest incidents. My team loves it, I love it, and plan on continuing to use this tool for some time as IT WORKS!
Being able to hold employees accountable for completing tasks, Tracking whats happening at the hotel.
I love that this chat is real time. It is wonderful to be able to communicate with co-workers without the guest hearing what you are communicating. Like CODE Brown ; ) (review updated 12/21/18) Original review 5/10/18: It easy to use. It is always dependable.The price is also affordable.I would recommend it to any business that communication is key to success.
i like the fact that you see live the actions needed by everyone. Also the fact where you can create sub tasks to be completed as you finish each one
I like that it helps everyone communicate. Its also easy to find task that need to be done.
HelloShift is a great communication tool. I feel that it is very effective in the workplace and makes it easy for our team members to navigate through. It keeps everyone in the loop and management can have access 24 hours of the day.
* Maintains the information from our guests * Day to day pass long from Front Desk * Communication with our guests before their arrival, during and after their stay.
- Makes communication SO easy, even between languages - Love the ease of knowing when a task is complete. - Love that there are no ads/extra unnecessary stuff (Review Updated 12/21/18) Original Review 1/23/18: A skeptic turned superfan! I was a total skeptic and Redbook lover going into it, but having used HelloShift for over a year, I am truly converted. In fact, I have just moved to another property and miss it so much it is first on my list to implement! - Being able to instantly follow up on completed tasks - Being able to be in touch anywhere, at anytime - Organization and no messy books filled with confusing handwriting!
Really helps with communication and work order completion time for maintenance.
It's super easy to use. I can leave notes and communicate with my team about important tasks even when we work opposite shifts. We also use it like a bulletin board for anything new we should know.
HelloShift has made it easier for our team to communicate with each other and focus on the guest experience. The guest engagement tools are easy to learn and utilize, and we've had a lot of positive comments from guest on how it has improved their lodging experience.
- Using HelloShift makes it easier to communicate with via text (i.e. letting them know if when their room is ready). Also, with today's technology, it is a great tool for guests to communicate with us! - HelloShift is very easy to use, and it ensures that we get tasks done and that other staff members know what is going on. - I have the mobile app, so if I forget anything on the pass-on, I can always add on HelloShift! (Review updated 12/19/18) Original Review 1/16/18: I like how with HelloShift everything is right in front of you, and it is easy to search for history. HelloShift is very easy to use! With today's social media craze, it is very similar -- so it was quick to learn. I like how everything is right in front of you, and it is easy to search for history.
Easy communication with Hotel Staff Provide team with important Sales Group
Front page layout is good Efficient way for staffs to communicate in my opnion
-We are able to establish a personalized relation with guest with guest chat -Organize our day with Tasks, Checklist and uploading PDFs -communicate with all departments, track tasks/notes and hold departments accountable.
It is easy for everyone to use! Even the older team members got the hang of it!
It is very easy and simple to use for both staff and guests. We switched all of our hotels from a competitor to HelloShift and have been very happy!
LOVE THIS PRODUCT! HelloShift has been an amazing tool for our guest service agents to specialize the guest experience before arrival. Guest complaints come directly to the agents while the guest is still on property creating a wonderful guest recovery opportunity. Not to mention the communication across the property has significantly improved. Maintenance and housekeeping concerns are addressed in a much more timely manner due to the improved communication!
This has helped us tremendously with team member engagement, guest engagement, and satisfaction! It is an invaluable tool and I cannot imagine any property without it!
-It is very user friendly! It allows you to easily navigate through different pages to see tasks, respond to guest, make notes and etc. -Guest request are a breeze with helloshift! Anything they need or want, comments or notes can be read by staff prior to their arrival.
Works on variety of devices. User friendly, there is no complicated functions. It is customizable to our hotel's needs.
HelloShift is user friendly and easy to maneuver around. I like the specific task bar for each department., especially messaging one person directly.
Prompt and supportive staff any given time. Quick to fix any concerns or issues. Always looking for ideas to improve their product and make it more user friendly. Receives criticism well.
It helps me remember what i have to do when i come back to work the next day. It also keeps all of my colleagues updated on whats going on. This software is the best way to communicate with your team members who might be in another department. Customer Since: 2017 Success Metrics: Improved hotel service completion and tracking
HelloShift provides greater engagement among staff and departments within the hotel environment. Set up was a breeze, it's easy to use and navigate and staff wouldn't be without it! Great service from HelloShift especially with the time difference (we based in New Zealand).
It's very easy to use and very straight forward. Once your group develops a style of writing on HelloShift, it's very easy to know what's going on at a glance. The tasks list is great and I like that it shows your personal tasks as well. The ability to privately message your colleague turns out to be very useful. Being able to text guests is great and really looks good from the guests' customer service point of view.
Everyone can read the note easy, all options are easy to manage and it's a friendly user software. Customer Since: 2015
Able to find out what is wrong within the property in a matter of minutes after the guest has put in the request. Success Story: One time we had a major water issue in our hotel and I was able to find out about it within minutes because of HelloShift which enabled me to call a plumber before the issue got out of control. Customer Since: 2016
Good communication for all staff and management. We are able to all talk without having to be on property.
Ability to communicate effectively with staff and keep aware of what is going on. Being able to use the system through cell phones.
Team members can communicate better and is being recorded so we can always go back and review a certain history of an event when needed.
It is a communication tool between the staff that I don't see every day. I am able to know what is going on even if I am not here
Helloshift's executive team was outstanding to work with coming up solutions that could benefit Sacramento's hotel community.
Being able to stay up to date on maintenance issues without having to ask and/or email co-workers. Having one source for communicating with co-workers.
HelloShift has eased the communication among the staff and has become our central hub for quick information.
The way it pulls the team together. They way we can assign tasks. Finally the way we can search for hashtags. Hello shift is an excellent database we can rely on in terms of incidents, Maintenance issues and even preventive Maintenance and Housekeeping.
Everyone in our office is notified of important issues without further bogging down our already busy email accounts. I find things can get 'lost' while emailing but it's easy to search and find archived information in HelloShift. HelloShift is really easy to implement. It's priced well and our entire team loves it!
We have been looking for a system that would allow us to communicate in the office but also keep a record for everyone in the office to be able to reference. Helloshift works great for us.
It is very easy to communicate between staff without having to be present. It is very easy and accommodating to use, which is great because it is very time efficient.
We are looking forward to utilizing the text to guest feature when our busy season is here, unique and I feel our guests will enjoy. able to assign tasks and track trends, make action plans. Our hotels' employees had an easy time learning the functionality too.
Makes getting information from other front desk agents much easier. Being able to pass along a note to everyone and have them follow up and mark it done is excellent! Ensuring things get done is paramount and HelloShift makes that possible!
We use Helloshift for most of our back of the house functions and seems to be good.
Helloshift is so easy to use, it makes rolling it out to new hotels seamless especially with the support provided by the Helloshift team. We have been using Helloshift for about 3 years and I use it daily. Its the first product of it's kind that I have used for Staff Collaboration. The Helloshift team has great insight into what is needed on property and thinks of improvements even before I am able to realize I need a change. As such, I love the new updates that come out as they are all very useful.
This software is helpful with communicating with co-workers that you don't see on a daily basis. I've found it helps us all respond to one another in a timely manner, not sure that this would be possible without the use of this software.
We have found Helloshift to be a great addition to our hotels. It allows us to communicate immediately but without the intrusion of loud radios. It eliminates the need for maintenance tickets and allows us to close the loop on guest requests. Usage: Daily Customer for: 2+ years
Its ease of use and the ability to utilize the cell application. Very convenient! I can also use to to communicate my guests expectation to all departments within the hotel. Bottom line...get HelloShift! The collaboration and follow up it can provide will position you ahead of the comp set! Usage: Daily Customer for: 2+ years
I like that we can create tasks and check them off once we're done. It really is helpful for our front desk team to be completely informed.
It makes cross-departmental issues easier to navigate. Communication is much simpler and more efficient. It cuts down on paper waste (manual logs and notes).
I used it for 2 years now and it's a great, simple, easy to navigate form of communication. I love how you can add a certain department or tag certain people.
The ease at which guest can get their messages and orders across to the front desk , the restaurant, spa, laundry or other departments that's online the Hello Shift, very easy to use, most guests at times request at the desk whether we have it in room or not
Guest love communicating via text message. So simple to use and super efficient! We love using HelloShift at our Hotel! HelloShift also stores all communication with guest which enhances the guest experience!
I can communicate and have feedback from guest immediately, that is good and help us to improve service as we aim to guest satisfaction
Instant communication, no delay in messages. Ability to customize auto responses to save time. Time tracking to know how long a guest has been waiting.
hello shift is very good. able to communicate through the whole business from desk. will use at every business. yes hello shift is great and should be used everywhere.
- The ability to address guest questions, requests & issues immediately. - Providing a more personalized experience by opening up communication to guests before they arrive - Being able to monitor guest satisfaction during their stay - Ability to gauge employee level of communication and property knowledge
Hello shift is an easy way to do your daily task and pass shift notes to each staff member. I look that we CAN CONTACT GUEST ON A PERSONAL LEVEL THEY LOVE IT.
I like that it allows us to stay proactive in dealing with guests and situations that arise throughout the day. We want to keep the line of communication open between our staff and our guests, and this really helps to do that. Plus, hotels are heading in this direction so it is nice to have the cutting edge technology that will soon be used everywhere!
Helloshift helps us communicate with guests before arriving at the hotel so that we can better prepare for there arrival.
Guest messaging in useful. staff communication is also very helpful specially when requesting a task be done
It makes reaching guests extremely easy. It allows us to track and improve engagement by each employee. It is extremely easy to navigate Guests love it!
Helloshift is easily accessible across all departments. I like how easily it makes to pass on task among different shifts as well.
The software is effective communicating with either guest or employees. I love how it is being user friendly.
Easy to use, very similar to social media. Love being able to filter items, use of hashtags, tags, etc. Success Metrics Increased ability to communicate with all departments and team members. Recommend this product? Yes Customer Since 4 years Other Similar Products Used None
This is a very reliable source of communication. Even when things are forgotten after the shift i can always go in and add it later. Keeps everybody up to date and on track for the schedules. Downloading the mobile app also is a good way to stay informed about whats going on even after your shift is over. To be able to know what your walking into the next day.
The familiar interface. It's ease of use. An accessible and friendly team. Always willing to help on what already is a fantastic product.
I love that I can communicate with my guests worldwide and they don't have to call long distance and get charged for calling to ask questions. Also, this has helped the hotel get more feedback and gives us a way to know what the guests needs to be satisfied throughout their trip.
It was very easy to migrate into, and the on-boarding experience was simple as well. Took less than a day to get everything up and running, and staff were able to communicate back and forth with very little training. It has allowed our guests to reach someone at the desk without having to pick up the phone and ask the basic questions like if we have a shuttle or if pets are allowed on property. Eliminates the redundancy as well of answering the basic questions with auto responses. Recommend to Others? Yes Customer Since: 2017 Success Metrics: We track guest feedback and scores rather closley and have seen a huge increase in guest satisfaction, especially in working order of things, due to the app and its PM program. Our guests have been very receptive to the widget online as well, with constant communication increased.
Thorough integration with the helloshift platform, making it easier for the hotel to correspond with its guests Usage: Daily Customer for: 3 days
We love HelloShift at our 2 San Francisco hotels! Not only are we able to resolve guest requests quickly and efficiently, but we can also text our guests, which they love while exploring our beautiful city! In addition we are using the text system to communicate quickly with our 3 party valet company providing a quicker car return for our guests.
The software is great for a larger company like ours that are spread out to multiple locations we are easily able to stay in touch with everything at each property. The service and support staff are extremely helpful and answer questions quickly,
The simplicity of the platform which makes it very easy to train new team members on. It's quite intuitive and allows hotel teams to share pretty much everything throughout their shift. Being able to access those posts remotely to 'check-in' on operations is very beneficial.
This is a great communication tool for our hotel - but sometimes other users cannot see things I post and I can't figure out why. It seems like the support is always available and willing to assist in any way possible.
Easy to use, easy to train the team on and the guests love it! Every guests that use the HelloShift messaging gives us a nice reviews. Usage: Daily Customer Since: 2015
The ease of use is great. We have heard great things from our guests in regards to how easy it is to ask for something.
We are a small boutique hotel in San Francisco averaging 86% OCC in a down year. Because we are very busy, we needed a way to communicate quickly with all our departments whether it was a guest request, maintenance issue, or management announcements. HelloShift performs seamlessly and quickly with our communication needs. We found that HelloShift disseminated this info quickly and efficiently and helped improve guest recovery, guest relations and employee morale. Advice to others: If you are still using the 'Red Book' at the front desk, you are wasting time and no one will read your comments, because it is 'history'. HelloShift is current and one of the great features is that you can go back to a particular date to see historical events after the fact. It will tell you what were the issues, how the issue was handled and by whom, and what the follow up was required (if any). Usage: Daily Customer for: 2+ years
- Get updated info from each department so quickly - I really like the search button, its super useful - Option to chat with guests is great!
I can check the notifications across different devices at the same time. I also receive the notifications right after guests submit their request or communication which enables us to respond quickly.
Easy to communicate between departments. Customer Service is always helpful. The app makes it very efficient.
I don't have experience with other similar software so I can't tell you why this one might be better. I only know that it is efficient. If the front desk team is onboard, this tool can be very helpful to follow up on guest's corporate info, future events, etc. To bring in more revenue. Even with just the simplest thing such as in house marketing.
My favorite part of this system is making tasks for all departments. Easy to keep in touch with guest.
