#1
Messaging is the preferred customer service channel
89%
Of people want to message with businesses
56%
Say messaging is less disruptive than voice calls
Responsive Staff:
Replace inefficient and unaccountable communication with a fast, easy, and familiar messaging platform teams learn quickly and love to use.
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Happy Guests:
Automatically send texts to guests with pre-stay, in-stay, and post-stay messages and PMS integration. Monitor and escalate issues.
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Connected Management:
Get unprecedented visibility into guest communication. Keep a finger on the pulse of operations and instantly message the whole team.
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HelloShift is the #1 Staff Collaboration Software
Check out what real hotel users have to say about Staff Collaboration & Guest Messaging at HotelTechReport.
Our users love us, and have a lot of nice things to say...
"With HelloShift we have seen an almost immediate improvement in the amount and efficiency of communication between all departments. It allows us to complete guest requests very quickly and ensures that the entire staff can keep up with the status of those requests. HelloShift has revolutionized the old school communications log and paper request system. Our hotels will never look back."
Pranav Patel, VP Operations, TNJ Management
"I have never used a product I feel so positive about. In the hotel business, communication is the key to success. Instead of combing through logbooks I see all communication on one screen, from my phone or computer. My staff is more accountable; I don't have to be on site because I track everything and communicate with them in real-time."
Dimitar Stanev, General Manager
"Guest interactions are inherently stressful - you never want a problem to turn into a negative review. HelloShift truly makes staff communication easier and takes away a lot of my stress. My team is able to give me all the information I need to quickly resolve guest problems. With HelloShift I can keep an eye on all of my departments instead of just one at a time to prevent problems even before they arise."
Milan Patel, Owner, Candlewood Suites Wake Forest
"Incorporating HelloShift into our daily operations has taken us to the next level. Guests are sent a text on the day of arrival. The responses are overwhelmingly positive and this advance communication makes check in a breeze. Throughout a guest's stay, communicating with the front desk is simple; the guest just replies to the chat string and anyone at the front desk can respond."
Elizabeth Brooke, Innkeeper, The Provincetown Hotel at Gabriel’s
Pricing
With HelloShift, there are no setup costs, per-user costs, or any limits on usage.
Staff Collaboration |
Guest Engagement |
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$1 Per room per month (Min $49/month) |
$2 Per room per month (Min $98/month) |
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