Revolutionize Guest Engagement with Your AI Hotel Assistant

Effortlessly manage calls, boost direct bookings, and delight your guests with AI-powered automation tailored to your hotel.

Missed Calls, Overwhelmed Staff, Frustrated Guests — It’s Time for a Better Solution

  • Inbound Inquiries Overwhelm Staff: Calls from potential customers, current guests, or even spam flood in, but your team is too busy to handle them all.
  • Voicemails Drive Guests Away: Callers rarely leave messages, leading to missed opportunities and frustrated guests.
  • Answering Services Fall Short: Outsourcing is expensive and often unreliable, leaving your guests with inconsistent service.

Don’t let missed calls and overwhelmed staff impact your guest experience or bottom line. It’s time to turn inquiries into opportunities with the help of AI.

AI-Powered Guest Engagement That Works for You 24/7

  • Human-like Interaction: The AI assistant sounds natural, so guests don’t hang up.
  • Hotel-Specific Knowledge: It’s trained on your FAQs, websites, and documents to provide accurate responses.
  • Customizable Call Handling: Forward calls to the AI assistant after hours, during overflow, or whenever staff is unavailable.
  • Message Capture: Captures names, phone numbers, and other critical details and notifies your team.
  • Scalable Support: Handles multiple calls or chats at the same time.

Boost Efficiency, Delight Guests, and Increase Revenue

  • 40–70% of Requests Handled Automatically: From common questions to complex inquiries.
  • Multilingual Support: Serve guests in their preferred language.
  • Flexible Automation Levels: Choose between suggesting responses or fully automating guest interactions.
  • Seamless Across Channels: Works for voice calls and website chat to provide a unified experience.

Flexible Enough to Handle Every Situation

  • Answering after-hours calls to ensure no opportunity is missed.
  • Handling overflow calls during busy check-in periods.
  • Responding to website chat inquiries to boost direct bookings.

Train. Operate. Monitor. Your Hotel, Your AI.

Train Hotel AI Assistant

Train AI Assistant

  • Train the AI assistant with your hotel’s FAQs, website content, and internal documents.
  • Use pre-existing knowledge to ensure accurate and consistent answers.
Operate Hotel AI Assistant

Operate AI Assistant

  • Customize automation levels, tone of voice (e.g., casual or formal), and escalation preferences.
  • Enable/disable based on your hotel’s needs (e.g., after hours or busy periods).
Monitor Hotel AI Assistant

Monitor AI Assistant

  • Review AI interactions to refine responses and adjust operations.
  • Leverage interaction logs to improve hotel SOPs.

“ We have really meaningful conversations with guests and provide a high level of service in HelloShift. We get to know our guests and make their stay special while maintaining distancing. It’s been so easy! Getting started was simple. And with normal turnover we haven’t had any trouble getting new staff up to speed. ”

Case Studies & Ai Assistant Articles

Single App That Optimizes Hotel Communications and Operations at The Indigo Road Hospitality Group
ChatGPT for Hotel Marketers: 10 Ways to Use Artificial Intelligence for Marketing

Related Products

Website Chat Contactless Checkin Guest Messaging

HelloShift is cloud-based and works across web, iOS, & Android apps.

Get HelloShift now.

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