Transform Guest Engagement with AI-Powered Efficiency

Missed calls and overwhelmed staff lead to frustrated guests. Calls from potential customers and current guests pile up, while voicemails often go unanswered. This causes missed opportunities and strains your team, affecting the guest experience.

HelloShift’s AI assistant handles multiple calls and chats simultaneously, automatically answering up to 70% of inquiries. With multilingual support and the ability to manage overflow and after-hours calls, the AI boosts efficiency, delights guests, and eases your team’s workload.

Train. Operate. Monitor. Your Hotel, Your AI.

Train AI Assistant

Train AI Assistant

  • Train the AI assistant with your hotel’s FAQs, website content, and internal documents.
  • Use pre-existing knowledge to ensure accurate and consistent answers.
Operate AI Assistant

Operate AI Assistant

  • Customize automation levels, tone of voice (casual or formal), and escalation preferences.
  • Enable or disable features based on hotel needs, such as after hours or during busy periods.
  • Forward calls to the AI assistant when staff is unavailable, handling multiple calls or chats at once.
  • Capture critical details like names and phone numbers, notify your team, and provide seamless communication across SMS and website chat.
Operate Voice Assistant

Operate Voice Assistant

  • Inbound inquiries overwhelm staff with calls from potential customers, current guests, and spam, leaving your team too busy to handle them all.
  • Voicemails and phone trees drive guests away as callers rarely leave messages, causing missed opportunities and frustrated guests.
  • The AI assistant provides human-like interaction, ensuring guests don’t hang up.
  • Customizable call handling: forward calls to the AI assistant after hours, during overflow, or when staff is unavailable.
Monitor AI Assistant

Monitor AI Assistant

  • Review AI interactions to refine responses and adjust operations.
  • Leverage interaction logs to improve hotel SOPs.

“ We have really meaningful conversations with guests and provide a high level of service in HelloShift. We get to know our guests and make their stay special while maintaining distancing. It’s been so easy! Getting started was simple. And with normal turnover we haven’t had any trouble getting new staff up to speed. ”

Case Studies & Ai Assistant Articles

Single App That Optimizes Hotel Communications and Operations at The Indigo Road Hospitality Group
ChatGPT for Hotel Marketers: 10 Ways to Use Artificial Intelligence for Marketing
Hotel Websites: the Lights Are On but Nobody’s Home

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HelloShift is cloud-based and works across web, iOS, & Android apps.

Get HelloShift now.

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