PRODUCT
HelloShift is modern messaging for hotels. Modern hoteliers use HelloShift's integrated platform to increase operational efficiency, guest satisfaction, and direct sales.
Guest Engagement
Connect website visitors and guests with your front desk 24/7.
Integrates with Opera, OnQ, RoomKey PMS, SkyTouch, AutoClerk, ASI, MSI CloudPM, SynXis etc. See if your PMS qualifies.
Guests text with the Front Desk using their own mobile phone.
All messages feed into the Staff Collaboration interface, ensuring immediate attention.
Guests text with the Front Desk using their own mobile phone.
All messages feed into the Staff Collaboration interface, ensuring immediate attention.
Use the Guest Lifecycle to automate routine messages.
Pre-Booking
Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.
"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"
Pre-Stay
Orient guests to their anticipated arrival and connect them to the front desk 24/7.
“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”
In-Stay
Catch issues while they are fixable and seize the opportunity to make an OK stay great.
“How would you rate your stay so far on a scale of 1 to 5 stars?”
Post-Stay
Identify happy guests who will write a great review.
“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”
Staff Collaboration
Connect your team across shifts, departments, and geography.
- Use a familiar Facebook-like interface everyone knows.
- Enter everything in one field with @mentioning and #tagging - forget complicated forms or hard-to-find modules.
- Empower staff to collaborate across shifts and departments using tasks and checklists.
- Manage guest messages in the same flow.
Promote collaboration with an integrated messaging platform.
Access HelloShift in the cloud through any web-enabled device
Use tags to create virtual logbooks for lost & found, waitlist, late checkouts, and more
Gain real-time visibility as staff complete tasks and checklists
Remove language barriers with in-app translation
Maintain rooms and assets with preventive maintenance, deep cleaning, and inspection
Quickly search & print old records - there’s unlimited storage
Monitor multiple portfolio hotels through one login with integrated reporting
Close more deals by making your entire staff a member of the sales team
Engage even your least tech-savvy staff with social media tools that are easy and fun to use
Align your team behind shared goals like rewards signup and satisfaction scores
Management Insights
Keep your finger on the pulse of operations.
Track portfolio-wide operations with summary reports and quickly drill down.
Get real-time insight into what your team is doing, with complete detail a click away.
Track guest issues from problem resolution to verification and guest score.
Sales teams love using the simple yet powerful HelloShift sales CRM interface.
Prevent costly repairs with routine maintenance and tracking.
Daily business report (FTD, MTD, YTD) compared to last year and budget.
Take the tour
See the intuitive features of HelloShift
