PRODUCT

HelloShift is modern messaging for hotels. Modern hoteliers use HelloShift's integrated platform to increase operational efficiency, guest satisfaction, and direct sales.

Guest Engagement


Connect website visitors and guests with your front desk 24/7.

Integrates with Opera, OnQ, RoomKey PMS, SkyTouch, AutoClerk, ASI, MSI CloudPM, SynXis etc. See if your PMS qualifies.
Guests text with the Front Desk using their own mobile phone.
All messages feed into the Staff Collaboration interface, ensuring immediate attention.

Use the Guest Lifecycle to automate routine messages.


Pre-Booking

Use Real-time Chat to turn website visitors into guests. Over 70% of chats are questions about bookings. >>Learn more.


"This is the Front Desk of Grand Budapest Hotel. How may we assist you?"

Pre-Stay

Orient guests to their anticipated arrival and connect them to the front desk 24/7.

“We look forward to seeing you tomorrow! Please let us know if there is anything we can help with before check-in.”

On-Premise

Catch issues while they are fixable and seize the opportunity to make an OK stay great.

“How would you rate your stay so far on a scale of 1 to 5 stars?”

Post-Stay

Identify happy guests who will write a great review.

“Thanks for choosing us! Please share any feedback from your stay. We look forward to welcoming you back soon!”

Staff Collaboration


Connect your team across shifts, departments, and geography.


  1. Use a familiar Facebook-like interface everyone knows.
  2. Enter everything in one field with @mentioning and #tagging - forget complicated forms or hard-to-find modules.
  3. Empower staff to collaborate across shifts and departments using tasks and checklists.
  4. Manage guest messages in the same flow.
Easy hotel communication


Promote collaboration with an integrated messaging platform.


iphone android tablet

Access HelloShift in the cloud through any web-enabled device

logbook

Use tags to create virtual logbooks for lost & found, waitlist, late checkouts, and more

checklists

Gain real-time visibility as staff complete tasks and checklists

multi-lingual

Remove language barriers with in-app translation

work order

Maintain rooms and assets with preventive maintenance, deep cleaning, and inspection

search

Quickly search & print old records - there’s unlimited storage

hotel management

Monitor multiple portfolio hotels through one login with integrated reporting

sales crm

Close more deals by making your entire staff a member of the sales team

staff management

Engage even your least tech-savvy staff with social media tools that are easy and fun to use

Align your team behind shared goals like rewards signup and satisfaction scores

Management Insights


Keep your finger on the pulse of operations.

operation report

Track portfolio-wide operations with summary reports and quickly drill down.

tag dashboard

Get real-time insight into what your team is doing, with complete detail a click away.

guest satisfaction score

Track guest issues from problem resolution to verification and guest score.

sales crm leads opportunities

Sales teams love using the simple yet powerful HelloShift sales CRM interface.

marketing sales crm

Prevent costly repairs with routine maintenance and tracking.

flash report

Daily business report (FTD, MTD, YTD) compared to last year and budget.

Take the tour

See the intuitive features of HelloShift

HelloShift is cloud-based and works across web, iOS, & Android apps.

Get HelloShift Now, Free for 30 Days

Request Demo OR Start your FREE trial now
Hotel app