AI-powered hotel operations with Cloudbeds and HelloShift integration
- Guest reservations are automatically synced into HelloShift. Hotel guests receive automated, routine messages and use their favorite messaging apps to connect with the Front Desk.
- Room status is synced into HelloShift for easy and accurate room assignments. As housekeepers clean rooms, the room status is synced back into Cloudbeds.
Easily connect to or disconnect from Cloudbeds
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HelloShift Customers Go to ADMIN > Site Settings > Integrations and click the connect/disconnect button.
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Cloudbeds Customers
Fo llow theps to connect from Cloudbeds Marketplace. This will automatically create your HelloShift site (or multiple HelloShift sites for group accounts).
Step 1
Login to your Cloudbeds Account and select the ‘Manage’ icon in the top right
Step 2
Scroll down and select ‘Marketplace’ under Apps and Integrations
Step 3
Enter HelloShift in the search box, select ‘Learn More’, and then click on ‘Connect App’
Step 4
Review the permissions and Authorise the connection
Step 5
Follow the onboarding steps to customize your HelloShift site and start using HelloShift right away!
Or schedule an onboarding demo to get the most out of HelloShift. Need help or have support questions, contact us.To disconnect, follow the steps explained here.
AI Assistant
Automate guest communications with our AI-powered assistant, handling calls and chats 24/7. Trained on your hotel’s FAQs and documents, it provides human-like responses, reduces missed opportunities, and manages overflow or after-hours calls. With customizable call handling and multilingual support, the AI boosts efficiency, frees up staff, and enhances guest satisfaction.
Guest Messaging
Provide white glove service that puts guests in charge. HelloShift integrates with your PMS and sends helpful texts at key points in the guest lifecycle, like before check-in. Powered by AI, it’s trained on your FAQs, websites, and documents to assist the front desk or fully respond to guests before, during, and after their stay.
Contactless Checkin
Guests can skip the Front Desk and complete the checkin on the fly, on their computer or personal mobile device with no third-party app to download. The digital guidebook answers most of guest questions without having to involve hotel staff. This drives significant efficiency while providing guests the convenience of self-service. Digital keys and digital payments are available through our partners.
Staff Collaboration
Say goodbye to your logbook, bottomless text/email threads, and confusing spreadsheets. Say hello to modern messaging and connect your hotels like never before. Use notes, tasks, checklists, and templates for preventive maintenance, flash reports, sales CRM, wiki, lost & found, tracking (e.g., daily pool temps), and more. Find out how to create Housekeeping tasks and Maintenance workorders with Cloudbeds.
Housekeeping Management
Scheduling room cleanings can drain your team's time—every day. With our new AI-powered feature, it learns from your historical room assignments to auto-assign cleaners, streamlining the scheduling process and saving valuable time.
Find out how Cloudbeds integration with HelloShift helped Clear Sky Resorts become a digital hotel.
Cloudbeds: Cloudbeds’ property management system (PMS), is a cloud-based front desk for your property. With it, you can check-in and check-out guests using an attractive drag-and-drop interface. Use it to push updated availability to your internet booking engine and channel manager.
