Housekeeping Overview

In this section, we’ll review how to make the most out of our Housekeeping management features. For an exhaustive video tutorial please click here. 

Departments > Housekeeping

First, we want to introduce you to the Housekeeping Feed, here you can find everything that relates to housekeeping; open tasks, team comments, questions, updates and more.

This is a great place to post staff notices and requests. Picture this, you want an updated gym cleaning schedule so you go ahead and post a request directly on the wall within seconds.To post something you just click on the text box at the top of the wall. 

Whatever you type into the text box can be set as a note:

Or as a task: 

There is a lot to love about tasks: 

• You can assign them to an individual, a department or to everyone! 
• You can set a start and end time to serve as a reminder
• You can add context by attaching a file: photo, documents, etc 
• Tasks appear for everyone on the right side of their Feed to keep things top of mind

Once you post one, it will look just like this: 

Tasks can be marked as done, you can also add subtasks, comments or files that relate to the request. On the right side of the wall everyone can see their new and upcoming tasks, as well as their overdue ones. 

Admin > Custom Fields 

Now, before we start assigning rooms to be cleaned, let’s get specific on how we define clean. Each hospitality solution has their own way of cleaning and inspecting. This is why in our cleaner action section, you’ll be able to get specific about what is expected from your housekeeping staff.

That section, looks like this: 

We include two default checklists that you can build upon or you can add a new one from scratch by typing a new name in the text box and clicking the “Add” button. 

Staff > Checklists/Inspections 

You can reach this section by clicking the Staff dropdown menu on the left panel of the screen. You’ll see the Checklist/Inspection section, which houses in it all checklists that have been created for all departments. 

For now, let’s focus on the checklist assigned to the Housekeeping team. For example, our Deep Clean checklist looks like this: 

In this space, you can create multiple tasks but you can also add context inside each description box to explain expectations further. 

Cleaning > Overview 

This section provides an at-a-glance view of how all the rooms across the property are doing. You can find them divided into columns so you know what to prioritize with a quick look. If you hover your mouse on top of one of the room cards, you’ll see additional details about the room assignment. 

Note: the two letters you see in a small box on the top-right corner of the card correspond to the housekeeper’s initials.

Cleaning > Assignments

Now, how do these room cards get assigned? Well that is a job for your GM or Head of Housekeeping. Whomever is responsible for overseeing the cleaning, must assign all rooms that are set to be cleaned that day. 

Each room must be assigned to a cleaner, with our system, you can select multiple rooms and assign them to the same cleaner at once. All you have to do is click on the checkbox to the left of the room number. 

Once you make your selection, you can start updating the details for that room. These are the different properties you can update in this section: 

In the image below you can see an example of how we can quickly assign multiple properties to a group of rooms:

Once you click submit the details will all be updated at once, it’s as easy as that! 

Cleaning > Boards

Once you assign the rooms to the cleaners you will be able to see who is doing what, the dream for any general manager or housekeeping head. In this section, all rooms are split amongst those they are assigned to. You can easily see each cleaner’s workload and pending tray of rooms to service! 

Additionally, you can click on the small cross icon on the top left of the room cards to drag them and switch up assignments on the fly. 

Housekeeping Mobile App Experience

HelloShift’s mobile app is amazing at optimizing cleaning operations. Once all rooms have been assigned and are ready to be cleaned, your housekeeping team can login into their app and do all of the following things: 

Using the mobile app is a great way to give your housekeeping team the tools to organize their workload, measure their effectiveness and assign them work in an organized fashion. You can find our app in your phone’s app/play store and using it is a breeze: 

Here is a quick tour through our mobile app!