Every user can choose their language in user setting. By default, everyone's language is English. You can set it to a different language. Whenever there is a message in a language different from yours, a 'Translate' button appears that will show you translated message in your language in addition to the original message.
HelloShift is accessible through any web-enabled device. We recommend Google Chrome or Mozilla Firefox browsers. We also have mobile apps:
Sometimes there are checklists that were not done on time and fill up the task panel. An admin user can delete all these checklists:
This may happen due to following reasons:
Completed (alongwith Upcoming, Current, Overdue, All) applies to all tasks that were created within the specified time period. Completed Within, on the other hand, applies to all tasks that were completed within the specified time period irrespective of when they were created.
The notification settings allow you to control the how many notifications you get. This video shows how you can set your notification settings.
If you have admin rights, you can archive any message. The archive link is at the top right of every message.
Your hotel short name appears in your hotel URL: http://helloshift.com/sites/
Every new account gets a password assigned by the system which is username +
Please send us the following information and we'll set it up for you:
If you have an email address then you do not need a username. Your email works as your username for signing in.
The task subject field is like the subject field of an email. The tag in the subject is not clickable. But do not worry, our system recognizes the tag and will associate this task with the tag.
There are a couple of ways of handling this:
Setting objectives in HelloShift is based on a popular technique called Objectives and Key Results (OKR).
Objectives help align your entire staff towards a hotel-wide goal: more loyalty signups, improved guest service, more TripAdvisor reviews etc. To achieve an objective, it must be tied to key results that are SMART: Specific, Measurable, Attainable, Relevant, Time-bound. e.g.
Mentions are for looping in and notifying internal hotel staff. As a result, it does not make sense in messages that guests receive. Mentions are also disabled in private 1-1 messages.
An admin user can pay by choosing "My Sites" under name on top right, and then clicking "Update Subscription."
On your hotel setting page you have the option: 'All walls to everyone.' If you turn this option ON then users can see all walls.
The big red guest notification is only shown to members of the Front Desk department. You can change this in the hotel setting to allow everyone in the hotel get this notification. Note, to receive these notifications on your mobile device or via email, turn the notification for 'Guests' in your user setting.
By default, the tasks are arranged on a linear timeline based on their start and end time. So, the top most task in overdue is the one that was due ahead of all the other ones. The top most task in current is the one whose due date is expiring the soonest. In upcoming, the topmost task is the one that will become current the soonest. The tasks thus move from the bottom to the top as time goes by.
Note you can use the sort button on top right to sort the tasks alphabetically.
Having separate logins allows accountability. Each user action is tracked sepratedly. Users can be mentioned by their names in addition to be mentioned as a department. Consider giving your staff indivisual accounts and putting them in a shared department (instead of shared login). A shared department allows the entire group to be treated as one in terms of accountability and notifications.