Join hotels like Hotel Fusion, Hotel 32One, Tilden Hotel

Over 70% of real-time chats are questions about bookings. Guests can chat with the front desk on your website and continue the conversation through text messages, phone conversations, and email - whatever the guest wants. On the back end, your front desk responds using HelloShift’s easy hotel communication app. It’s a seamless experience for all parties. And it opens up a whole new direct sales channel for your hotel.

Get the Chat Widget Now

Actual Real-time Chats

Guests want answers right away - they don’t have time or energy to wade through your site, wait on hold to get their questions answered, or hope for a reply from an email.

Need a room 3 nights, one person, Aug 11, checling out Aug 14

Hello I'm flying in to SFO August 8th. I thought I saw somewhere that you have an airport shuttle?

are refrigerators available in-room upon request?

I wanted to confirm my reservation please

I'm looking for a plain black zip up hoodie, I think it's a size M. Can you check your lost and found?

I made a reservation for a future employee for me and would like to cover all charges

Is it possible to request a late checkout? I'm running the SF marathon and may not be back by 11.

Hi do your bathrooms have blow dryers? Thanks

Is there a charge for a roll out bed if we decide to use one?

I would like to reserve 9 rooms from 9/18 for 4 nights

wow! thank you so much for your help i appreciate it a lot!

I am looking on line but it appears you don't have anything available for two nights, 7/25 - 7/27

How it Works

Our real time Chat Widget transforms hotel communication by connecting visitors to your website with the power of HelloShift’s staff collaboration platform. Your front desk is already using HelloShift to get work done. Now they can take a guest request from your website and reply instantly, creating tasks for other shifts or departments to accommodate guest requests or asking management for help resolving an issue.

Your guests have the simple experience of using your real time website chat widget and continuing the conversation through text, email, or phone. Guests don’t need to install any apps or jump through any hoops in this seamless experience.


Front Desk greets every website visitor, just as they greet on-premise guest.
Guest greeting


This is real-time chat, not live chat. We set expectation and offer visitor to continue chat over SMS or Email.
Guest expectation


Visitors chat with staff just as eaily as they chat with on-premise guests.

  • Whether it is from widget, SMS, or email, all conversations are integrated in one seamless flow.
  • Quick replies for frequently asked questions via “snippets.”
  • With automatic tracking, no enquiry goes unanswered.
  • Tricky question? Collaborate behind the scenes!
Guest interaction


Get Real-time Chat FREE with all HelloShift subscriptions.

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Check your hotel settings for instructions and a preview.